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BOOKING TERMS & CONDITIONS These booking conditions form a contract between you and Travbest Travel & Tours Co. Make sure you have read these Terms and Conditions and have raised any questions you may have prior to paying the down payment. It is the sole responsibility of the addressee to inform all other parties traveling of the contents of these terms and conditions. The booking passenger, by accepting this receipt and making payment to TTT Co., acknowledges that they have been advised of, reviewed, and hereby accept these terms and conditions and contract for travel related services. I. RATES VALIDITY § Contract is valid from the date of initial down payment up to last day of the scheduled tour. § All rates are quoted in Philippine currency § Above rates are subject to change without prior notice § The rate and itinerary is valid only on the specified date in the quotation/flyer II. BOOKING/CANCELLATIONS/NO SHOW POLICY A. Room Confirmation Clause Rooms will be blocked and considered confirmed/ finalized upon receipt of payment. B. Check Out Procedures Standard check-out time shall be 12:00 noon the following day. Extension beyond specified time shall be subject to an extension fee for fifty percent (50%) off the published rate. The extension fee will be paid directly to the hotel’s cashier. C. Cancellation/Rebooking/Changes CANCELLATION Any cancelation made after guaranteed booking is subject to applicable charges. a) Due to personal reason: § No show or cancellation, two (2) days to thirty (30) days before arrival, subject to full payment of the total billing § Thirty-one (31) to Sixty (60) days before date of arrival, 75% cancellation charge of the total booking § Sixty-one (61) to Eighty-two (81) days before date of arrival, 50% cancellation charge of the total booking § Eighty two (82) to One Hundred Days (100) days before date of arrival, 40% of the total booking is charged. § Initial down payment of no less than 20% is non-refundable to cover all the operating expenses during the reservation such long-distance calls & bank charges during provincial deposits, etc. b) Due to force Majeure: 'Force Majeure' means (without restriction) any event which Travbest Travel & Tours could not, even with all due care, foresee or avoid. Force Majeure covers events such as, but not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and all similar events beyond our control. § No show, cancellation a day before arrival, 70% of the total bill is forfeited § Two (2) to thirty (30) days before date of arrival, 50% of the total booking is forfeited § In the case of Force Majeure Travbest Travel & Tours Co. will not accept liability, and reserves the right to change and cancel trips and shall not accept any responsibility for loss of enjoyment, delays or compensation resulting from changes due to Force Majeure or any reasons beyond our control. c) Shortening of stay: no refund d) Cancellation letter of notification specifying the reason of cancellation shall be required from the guest for validation of cancellation charge. e) For International travel, 100% cancelation charge will be applied for any cancelation made within 20 days from departure date or after ticket issuance & finalization of hotel bookings. f) TRAVBEST will refund the deposit fee if the traveler cancels the booking due to visa denial, provided that there will be no charges from travel partners such as airline and hotel. Any charges that will be incurred by TRAVBEST due to traveler’s cancelation will be charged to the traveler. g) Any cancelation made due to inability to provide required documents for visa application on the option date given by the handler will result in forfeiture of deposit fee. h) For consolidated group tour, in case TRAVBEST cancels a trip due to the following reasons: § Failure to meet minimum number of pax required in a group § Natural disasters, terrorism attack, political instability or other external events which will seriously affect the planned itinerary (if country of destination will impose travel ban), § Traveler has option to refund or to offset the deposit fee for other tour destinations. RE-BOOKING a) Re-booking charge is 25% of the total amount. b) Lean season booking rebooked to super peak and peak season or peak season rate shall apply. c) Super peak and peak season booking rebooked to lean season, super peak and peak season charge rate shall apply without incurring charges. d) Re-booking shall be allowed within 60 days only. After 60 days, it is considered forfeited already. CHANGES Travbest Travel & Tours Co.will make every effort to adhere to the confirmed itinerary. However, where Involuntary Changes are significant– such as change of accommodation or transportation – Travbest Travel & Tours Co. undertakes: a) To provide a reasonable alternative at no additional cost, subject to the terms and conditions of the concerned supplier. In the event that you reject the reasonable alternative provided or should a reasonable alternative not be available a refund will be issued which is subject to the terms and conditions of the relevant Supplier b) In the event of refunding you, to assist you in identifying alternative services, subject to all additional costs for the alternative services being for your account. c) Should you wish to make a Voluntary Change to your booking, Travbest Travel & Tours Co. will use its best endeavours to accommodate you. However Travbest Travel & Tours Co. reserves the right to charge the applicable cancellation fees. d) We will charge an administration fee 5% of the total booking cost plus any additional costs or charges incurred by us or by any of our suppliers if a confirmed booking is changed or transferred to a different departure date or tour, up to 60 days prior to departure. These changes are subject to availability. e) If a client is unable to travel, in circumstances which the Company considers to be reasonable, the booking or that client's place on the booking may be transferred to another person (introduced by you except with airline booking). However, the original tour arrangements must stay unchanged. If we are able to transfer the booking, an administration charge of P 200.00 will be made per person to cover our administration costs. f) By nature, any form of travel requires considerable flexibility and should allow for alternatives. The itinerary sequence, mode of transport, accommodation, flight schedules, etc. is subject to change without prior notice due to local conditions. III. PAYMENT POLICY A. CONFIRMATION IS UPON PAYMENT. § Pre-payment is hereby required to guarantee the booking. In case of initial down payment that includes the airfare, an equivalent to 70% must be paid 30 days prior to the scheduled arrival otherwise 50% down payment will be require if without the airfare. The remaining balance will be paid two weeks before the travel date. B. DEPOSIT REQUIREMENT § Deposit fee of amount is required upon making a reservation. It should be settled until the given option date stated in the proposal. It is non-refundable. § For consolidated group tour book and buy cases, full or partial payment is required before TRAVBEST can give booking confirmation. ü **Partial Payment is at least 50% of the total package cost. (International Packages) ü **Full payment is required if booking has been made less than 2 weeks before departure. § For free and easy packages, customized tour package or hotel only book and buy cases, full payment is required before TRAVBEST travel can give booking confirmation. § **Book & Buy means traveler needs to guarantee the reservation first by paying partially or in full before traveler can get booking confirmation. Please take note that hotel room availability varies from time to time. As a result, TRAVBEST can’t guarantee booking confirmation even after payment has been made. However, TRAVBEST will exert its best to find an alternative hotel that meets your requirement, subject to § ADHOC (Additional Hotel Charges), if any. § Deposit can be made through TRAVBEST TRAVEL & TOURS CO. bank account at · Banco De Oro, SM Makati Branch - Savings Account No. : 4057-4598 · East West Bank, Gil Puyat Ave., Makati Branch – Savings Account No.: 0101-04295-2 · Metrobank, FTI Complex-Taguig Branch – Current Account No.: 007-342-50511-9 · Bank of the Philippine Island – Petron C5– Current Account No.: 9961-0002-35 · Bank of the Philippine Island – Petron C5– Dollar Savings Account No.: 9964-0009-61 § Bank charges if any, shall be borne by the client. § Deposit slips should be faxed immediately via fax (02) 571-8522 or email with the following details indicated: Guest Name, Date of deposit and Amount Deposited. § All other incidental cost excluding room accommodation shall be for the account of the guest and may not be charged for collection to TRAVBEST TRAVEL & TOURS CO. unless a deposit for such costs are paid in advance to TRAVBEST TRAVEL & TOURS CO. subject to liquidation. § Should the actual materialized booking to more than the number of rooms stipulated, the engager should settle the bill on the day of check-in for the actual number of rooms occupied. § Any additional rooms or extension of room nights other than those booked by TRAVBEST TRAVEL & TOURS CO. shall be for the account of the guest. § Force Majeure Clause. § TRAVBEST TRAVEL & TOURS CO. shall not be held liable for failure to carry out abovementioned arrangement due to labor disputes, acts of God or conditions beyond the Hotel or Resort’s control. IV. VISA APPLICATION IF APPLICABLE § All the documents required by Embassy must be submitted until the given option date set by the agent. § In case the Embassy will require additional documents to support your visa application, the applicant must comply and immediately submit the required documents. § TRAVBEST does not and cannot guarantee visa approval. TRAVBEST can only provide assistance in terms of submission of documents and pick up of results. Therefore, TRAVBEST Travel shall not be held liable for any visa denial matter.If applicant’s visa application has been denied, visa fee & visa processing fee are deemed used up and nonrefundable. V. TICKET ISSUANCE AND FINALIZING HOTEL BOOKINGS § Full payment is required before ticket issuance and finalization of hotel bookings. § Failure to settle full payment on the given option date may result in the cancelation of booking unless valid and § acceptable reasons are given. VI. RELEASE OF TRAVEL DOCUMENTS § Schedule of releasing of travel documents such as electronic ticket, hotel voucher, arrival instructions, travel insurance (if applicable) etc. will be set by the Travel agent. VII. AIRLINE TRANSPORT § Airline tickets are highly restrictive, non-refundable, and non-transferable. Modification of passenger names, dates, times, routings, or departure/arrival airports is at the sole discretion of the airline and, if permitted, will likely be subject to a substantial change fee. Passenger is responsible for any such fees. With regard to the purchase of air tickets, Travbest Travel & Tours Co. acts simply as an intermediary between you and the airline. Once you book a reservation, your credit card or debit card will be charged for the amount shown – regardless of whether or not the reservation is used. Credit will not be given for any unused airline tickets and cannot be used toward any future bookings. § All tickets will be issued for economy class unless otherwise specified. All travel will be round-trip unless otherwise specified. Seat assignments are subject to the airlines policies and may not be able to be made until you are at the airport on the day of departure. Airline tickets booked through Travbest may not eligible to earn frequent flyer miles. You agree to confirm all bookings with the airline prior to the stated date of departure (Travbest recommends confirming 72 hours prior) § Direct flights may be “non-stop” or may involve one or more stop-overs (in the latter case this means the same flight by the airline, because the flight number remains the same). The same applies to connecting flights that may be subject to crew changes. When you reserve a scheduled or charter flight involving a stop-over in a town, and the second flight takes off from a different airport to the airport of arrival, ensure that you have sufficient time for reaching the second airport. The journey to the other airport is at your own expense. Travbest will not be able to reimburse you for these costs, nor will it be liable if you miss the second flight. § Travbest Travel & Tours Co. responsibilities in respect to air travel are limited by the relevant airline’s conditions of carriage. The airline fulfilling your contract for carriage may change from the airline mentioned by Travbest. Travbest is not able to specify the type of aircraft to be used by any airline. If an airline cancels or delays a flight, you must work directly with the airline to ensure you arrive at your destination on or ahead of time. Travbest will not provide any refund for Trips missed, in part or full. VIII. BOOKING AMMENDMENTS § If traveler wishes to transfer the deposit fee to other tour package or transfer the deposit fee to another person, TRAVBEST Travel will permit such amendments provided that: ü Ticket has not been issued yet ü If joining consolidated group tour, transfer of deposit to other tour package or destination should be done at least one month before departure date. ü Such amendments are not allowed once booking is already finalized. IX. CLAIMS AND COMPLAINTS § If travelers have complaints about the trip, immediately inform the Tour Guide or the Tour Coordinator at the time in order to rectify the matter. With all efforts, TRAVBEST contact numbers will be available for 24/7 during your tour for any assistance and urgent concerns you may have during tour. Any special request beyond the paid and agreed package is subject to availability & possibility. X. GENERAL CONDITION § Rebooking charges or other penalties on air fare shall be at the discretion of the airline company. § Assignment of hotel rooms shall be at the discretion of the Hotel. However, if requests for rooms are received with sufficient advance notice, all efforts shall be made to honor that request. § The engager hereby states that he/she has read and understood the terms and conditions stated herewith. § Terms and conditions are subject to change by TRAVBEST TRAVEL & TOURS CO. § Above rates are subject to change without prior notice. § The guest is solely responsible for ensuring that the actual reservation corresponds with the booking made. § As the person making the booking you are also responsible for ensuring that the names on all documents are correct of all guests you are making the booking for. You will also be responsible for ensuring that all travel companions in the booking are kept fully informed of what was booked and any changes that may arise. There would be no refunds and transfers for any tours, accommodations, meals or any other services not utilized. It is possible that due to inclement weather or any other unforeseen circumstances that itinerary or routings could be changed. TRAVBEST TRAVEL & TOURS CO. shall be exempted from liability for loss, injury or damage to property or personal accidents, delays irregularities or the occurrence beyond our control. TRAVBEST TRAVEL & TOURS CO. reserved the right to end these privileges for any breach of this contract. The Parties acknowledge and agree that this arbitration is their sole recourse and that they may not file a lawsuit against Travbest Travel & Tours Co. If Passenger(s) files suit, Travbest Travel & Tours Co. shall be entitled to recover its attorney’s fees and other costs incurred in the enforcement of the terms of this Agreement, including costs incurred seeking referral to arbitration. Passenger(s) and Travbest Travel & Tours Co. agree that neither party shall be entitled to join or consolidate claims or arbitrate any claim as a representative or class action.
At www.travbest.com, accessible from www.travbest.com, one of our main priorities is the privacy of our visitors.
This Privacy Policy document contains types of information that is collected and recorded by www.travbest.com and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at inquiry@travbest.com
Log Files
www.travbest.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Google DoubleClick DART Cookie
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads
Our Advertising Partners
Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.
Google
https://policies.google.com/technologies/ads
Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of www.travbest.com. Our Privacy Policy was created with the help of the Privacy Policy Generator.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on www.travbest.com, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that www.travbest.com has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
www.travbest.com's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
www.travbest.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Online Privacy Policy Only
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in www.travbest.com. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.
Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
The basics
1. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
2. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
3. We will only retain personal information as long as necessary for the fulfillment of those purposes.
4. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
5. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
6. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
7. We will make readily available to customers information about our policies and practices relating to the management of personal information.
8. Some payments are processed using PayPal's secure system. Secure method of accepting payments is processed using SSL encryption.
9. We may collect and store limited payment information from you, such as payment card type and expiration date and the last four digits of your payment card number; however, we do not collect or store full payment card numbers and all transactions are processed by our third-party payment processor.
Use of Information
We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use information to:
- prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and enforcing our terms;
- analyze and understand our audience, improve our service (including our user interface experiences)
Controlling the Use of Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject first- and third-party cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
Disclosure of Information
We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.
Advertising & Retargeting
1. We use Google AdWords Remarketing to advertise Travbest Travel & Tours Co. across the web.
2. AdWords remarketing will display relevant ads tailored to you based on your usage of Ingramer by placing a cookie on your device.
3. Said cookie does not identify you, nor does it give anyone access to your device. It is used to show that you've visited the site and to let our 3rd party partners know you visited it as well so they might display relevant information to you at a later date.
4. AdWords remarketing allows us and our partners to deliver a higher quality web experience for you by only delivering relevant, high-quality advertisements.